“THE NEW NORMAL”

We are so excited to welcome you back to Bella as we reopen on June 3rd! You’ll notice some changes around the salon and in the way we all interact in the space which we’ve detailed for you below. The safety of our clients and our team has always been a top priority at Bella on the Bay. We will continue to follow the strict safety and sanitation practices you are used to seeing and we will be implementing some additional changes that will ensure the safest experience for everyone who enters our building.

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Our plan is designed to put into place infection prevention measures like: constant sanitization and disinfection using EPA registered disinfectants, screening and keeping potentially sick people from entering our spaces, station distancing and limited capacity to increase social distancing and consistent, ongoing training and communication with our team.

While things will look and feel different for now, you can always count on the heartfelt connection with your service providers and an extraordinarily high-quality service.

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Online booking is unavailable as we continue to reschedule a large number of clients whose appointments had been cancelled during the mandated shutdown. So at this time we ask that you email us at  if you have questions about your booking, need to make an appointment.

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Our priority is getting you in for the services you have missed during the closure and for this reason, we will not be accepting new clients until our existing clientele has received the services they have been waiting for.

 

 

Please understand, if you are feeling unwell in any way, we simply cannot allow you into the salon/spa. We must protect the health and wellness of our team and other clients. There will be no cancellation penalties, and we will help you reschedule for a time when you are feeling better. We do appreciate as much advanced notice for a cancellation as possible as a courtesy to your service provider and to clients on the waiting list.

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We will be taking temperatures of all clients prior to the service and all staff at the beginning of each day. We will ask health-related questions, and have a COVID release for signature as you check in for your appointment.

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• Do you have a fever, cough, shortness of breath, muscle aches, chills, sore throat, loss of taste or smell, headache or generally aren’t feeling well for any reason?

• Have you traveled by plane in the past 14 days?

• Are you currently awaiting your results from a COVID-19 test?

• Have you been exposed to or live with someone who has symptoms or has tested positive for COVID-19?

   

If you are considered Higher Risk for COVID-19, we strongly recommend considering postponing your service with us.

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If you develop symptoms of COVID-19 within 2 weeks of being at the salon, regardless of the suspected source, please contact us immediately so that we can assess exposure risk and contact the Minnesota Department of Health.

 

WHAT TO EXPECT AT YOUR SERVICE:

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CONTACTLESS CHECK IN

When you arrive for your appointment, please remain in your car. You can call the salon at 952-474-5005 to check in over the phone or check in using Pocket Salon app, to check in yourself from your cell phone.

Download Pocket Salon from the App Store for iPhone, or from the Play Store for Android.

When your service provider is ready for you, we will call or text you. We ask that you not enter the building until we notify you. This is especially important now that we must abide by 25% capacity guidelines.

All guests must have an appointment, and only the individual person receiving the service may enter Bella.

Your service provider will meet you at the entrance off of our parking lot (on the side of the building) this will be for ENTRANCE ONLY

                         1. If you have created an account for online booking you need to use the same email.

                         2. Select Bella on the Bay salon from the populated list.
                         3. Enter the same password used for Online Booking.

 

Your service provider will meet you at the door to help walk you through these next steps.

 

• Temperatures will be taken upon entry.

• Wash stations are at the entrance and exit. You will be required to wash your hands for 20 seconds.

• Each client will be given a Personal Protective Equipment (PPE) packet. This will contain a color robe, and shoe covers. We ask that you put these on right away and keep them on for the entirety of your service.

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MASKS ARE REQUIRED

Masks must be worn by everyone inside the salon/spa at all times as required. When we all wear a mask, the salon/spa is a much safer space. For hair services the mask style should be behind the ears rather than behind the head so we can easily access your hair without touching or removing the mask and should cover your nose and mouth. If you do not have your own mask, we will provide you with one. Keep your mask on the entire time you are in Bella.

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BRING ONLY ESSENTIAL ITEMS

Only your mask, your phone, and form of payment should come inside with you. No large purses, food, books or jackets, please. The air conditioning will be set to a cooler temperature to account for wearing face masks all day so you may want to have a layer with sleeves if you get chilly. We won’t be holding any personal belongings.

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CONTACTLESS PAYMENT

We can have provided several options for contactless payment.

             *You have the ability to check out on PocketSalon

             * We can put a card on file
We will still have our card reader available if you are not comfortable with any of these options.

You’ll get your receipt via email at the end of your service, please make sure we have your current email address on file. We will not be printing any paper receipts.

We prefer not to take cash gratuities at this time, if you do provide a cash gratuity, service providers will have a designated place on their station.

Like we’ve always done, gratuities can be given via credit card.

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HOW WILL SERVICES BE DIFFERENT?

We will continue to provide you with a true Bella experience, adjusting services as needed for the health and safety of all. Aspects of your service will likely be abbreviated due to the 25% capacity restrictions mandated by the State and for our need for additional sanitization time

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A $5.00 Sanitation Fee will be applied to all services.  This helps to offset the costs and time required for proper sanitation.

 

We recommend you rebook your service during your appointment and not at the front desk, your service provider can help you find the best time for your next visit! If you are unable to schedule during your appointment, we recommend online booking as another
option. 

 

CLEAN, DRY HAIR

We ask that you arrive with clean, dry hair for haircut services. Ideally, we will cut your hair dry and style with hot tools and not shampoo. Why? We want to help minimize the time you need to spend in the salon, the face-to-face interaction, and since we will not be blow-drying, you will leave the salon with a beautiful haircut AND a great style.

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If your stylist feels your hair needs to be cut wet, they will shampoo your hair before cutting it, followed by a wet set style.
For now, we will not be offering between-haircut bang trims or neck trims to allow time and space for full haircuts.

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NO BLOW-DRYING

Color clients will be shampooed during their service as usual. For now, we will not be blow- drying after cut and color services to minimize air movement and allow ourselves extra time to clean and disinfect, so you will leave with wet hair. We’ll give you some wet styling tips; you may leave with some great options for air dried styles to try at home!

 

LIMITED SPA SERVICES

At this time, we are unable to perform facial services or waxing on the lower half of the face or any service that would require removing the mask. However, you can take your facial home with you by booking a customized facial consultation service with one of our estheticians. Your esthetician will discuss the individual needs of your skin and put together a facial kit with products and instructions for you to execute your very own, home facial! We will still be offering brow and lash services and body waxing. As soon as we are able to safely offer facial services, we most certainly will!

 

Massage services will be limited to 30- or 50-minute massages. We have protocols in place for clients who are facedown and be able to safely remove their mask.

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Our Spa locker rooms will not be available for use. Massage & Esthetics clients will change in the treatment rooms for services if necessary. Restrooms will be available.

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 OTHER WAYS ARE WE KEEPING YOU SAFE?

• Stations are adequately spaced for social distancing and staff schedules have been staggered to keep the number of people in the salon to a safe level.

• We have incorporated ample time between clients to sanitize all stations, tools, and common areas.

• We have improved air circulation and filtration; windows will be opened on nice days to allow fresh air circulation.

• We will limit conversations somewhat to minimize respiratory emissions.

• In addition to face masks, our service providers may wear a face shield during points of the

  service where they will be face-to-face with a guest.

• Retail items will be handled only by our Desk Team

• Our Beverage stations will be closed, we will have limited supply of disposable cups for water, but we encourage guests to bring a water bottle with a lid from home to their services

• When our staff arrive to work, they will be changing from street clothes into scrubs, new shoes or shoe covers, masks, and temperature checks.

 

We know this seems like a lot, and it is. Everyone’s safety is our main concern. We ask for your patience and cooperation as we continue to navigate through this.

We cannot wait to see all of your “smiling eyes” very soon!

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If you develop symptoms of COVID-19 within 2 weeks of being at the salon, regardless of the suspected source, please contact us immediately so that we can assess exposure risk and contact the Minnesota Department of Health.