For spa appointments, please arrive 15 minutes prior to your scheduled appointment time so you have time to check-in ,change into a robe, and fill out paperwork. We also ask that you silence your cell phone, or turn it off completely, so you may fully enjoy your experience with us.
If your service does not meet your expectations for any reason, please call the salon within 7 days and your same stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the client fill out a ‘Client Satisfaction form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem.
Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.
Bella on the Bay does not offer monetary refunds on services rendered
All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be required to fill out additional waivers, such as a chemical waiver before undergoing hair colour or lightening, or a consultation which details the agreed upon services between a stylist and their client.
Our front desk, stylists or technicians will be able to go through the waiver with their client and answer any inquiries before beginning service. Refusal to sign required waivers will result in the salon being unable to complete those specific services for that client.
Your appointments are very important to Bella on the Bay, they are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for cancellations or adjustments to booked appointments.
-Credit cards will be kept securely on file to accommodate our cancelation policy (policy detailed below)
-To reserve an appointment online, we require a 50% deposit to schedule a service.
- Cancelling an appointment with less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
- No Shows will be charged 100% of the reserved service amount.
- Appointments that are made within a 24-hour period that need to be canceled, must be canceled within 4 hours of the appointment time or will result in a charge equal to 50% of the reserved service amount.
- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.
Our cancellation policy gives us the time to inform our standby guests of any availability, and better serves both our clients and service providers. Bella on the Bay policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. We thank you for your cooperation and support.