For spa appointments, please arrive 15 minutes prior to your scheduled appointment time so you have time to check-in ,change into a robe, and fill out paperwork. We also ask that you silence your cell phone, or turn it off completely, so you may fully enjoy your experience with us.
If your service does not meet your expectations for any reason, please call the salon within 7 days and your same stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the client fill out a ‘Client Satisfaction form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem.
Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.
Bella on the Bay does not offer monetary refunds on services rendered
All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be required to fill out additional waivers, such as a chemical waiver before undergoing hair colour or lightening, or a consultation which details the agreed upon services between a stylist and their client.
Our front desk, stylists or technicians will be able to go through the waiver with their client and answer any inquiries before beginning service. Refusal to sign required waivers will result in the salon being unable to complete those specific services for that client.
Your appointments are very important to Bella on the Bay, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hour notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Bella on the Bay policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.