CLIENTS RECEIVE DISCOUNTS WHEN SALON CANCELS

Bella on the Bay stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc… that requires the salon to be closed during regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.

Spa

For spa appointments, please arrive 15 minutes prior to your scheduled appointment time so you have time to check-in ,change into a robe, and fill out paperwork.  We also ask that you silence your cell phone, or turn it off completely, so you may fully enjoy your experience with us.

Adjustments

If your service does not meet your expectations for any reason, return within 7 days and your same stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the client fill out a ‘Client Satisfaction form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem. Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.

Operation Glass Slipper

At Bella on the Bay we know how important looking good is to feeling good.  So, we have partnered with Operation Glass Slipper to be a donation site for gently used or new prom gowns and accessories

Your appointments are very important to Bella on the Bay, it is reserved especially for you, we understand that  sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hour notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that  appointment time, and clients on our waiting list miss the opportunity  to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file.

- Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

 - “NO SHOWS” will be charged 100% of the reserved service amount. 

- Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.  50% of your multiple services may be charged to your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Bella on the Bay policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.


 

Policies